Shipping Policy

Thank you for shopping with STRING CREW SDN. BHD.. The following terms and conditions outline our shipping practices for domestic orders.Interpretation

Words with capitalized initials have meanings defined below. These definitions apply regardless of singular or plural usage.

Definitions

For the purpose of this Shipping Policy:

  • “Company” (referred to as “We”, “Us”, or “Our”) refers to STRING CREW SDN. BHD.
  • “Goods” refers to the products offered for sale on our website.
  • “Orders” means a request made by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to STRING CREW SDN. BHD., accessible at https://stringcrew.store
  • “You” means the individual or entity accessing or using the Service.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2–3 business days (excluding weekends and public holidays). Orders placed during peak periods may experience slight delays. If there is a significant delay in shipment, we will notify you via email or phone.

Delivery estimates

We work with reliable local courier partners to ensure that your Goods are delivered safely and promptly. You will receive a tracking number via email once your Order has been dispatched.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Company is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

The Company is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: stringcrew.store
By sending us an email: stringcrew@outlook.com